Refund policy

Returns Policy

Although great care goes into each item, sometimes returns are inevitable. Our returns policy is as follows:

• We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns should be initiated within 14 days after receiving the item using the Contact Form
  
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• We can only process a refund back to the original payment method and we do not refund any shipping fees.
  Don't forget to include your order number. Your order number will be found in your order confirmation email.
  
  Dear Bag does not support pre-paid return labels at this time. The shipping fees for returns are paid by the client. Please remember to use a tracked service since the item is not in our care until it's reached our facilities.
  
  Return addresses to our warehouses below:

  
  DEAR BAG SRLS
  Via Castellaccio 44, Rimini, RN, 47923, Italy

You can always contact us for any return question at info@dearbagorganizer.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims need to be made within 7 days of receivement.

If you think your product is damaged or faulty please reach out to info@dearbagorganizer.com with your order number and photographs showing the issue.

We are not responsible for the condition of the outer box during delivery. If there are damages to the box during transportation we will not be able to replace the box.

Faulty items will be replaced with a new item, if the item is currently out of stock the customer has the option to sign up to waitlist or select another color. 

Exceptions / Non-returnable items 

Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

At this time we are not able to process exchanges. If you wish to exchange your DEAR BAG organizer, please return it and acquire your new organizer of choice through the website.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dearbagorganizer.com.