FAQ

Although great care goes into each item, sometimes returns are inevitable. Our returns policy is as  follows: 

• We have a 14-day return policy, which means you have 14 days after receiving your item to  request a return. To start a return, you have to contact support at info@dearbagorganizer.com to  make sure that your order is eligible for a return. 

• To be eligible for a return, your item must be in the same condition that you received it, unworn  or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of  purchase. 

• We can only process a refund back to the original payment method and we do not refund any  shipping fees. 

Don't forget to include your order number. Your order number will be found in your order  confirmation email. 

• Please note that simply refusing the package is not considered a return and is not eligible for a  refund. 

Dear Bag does not support pre-paid return labels at this time. The shipping fees for returns are  paid by the client. Please remember to use a tracked service since the item is not in our care  until it's reached our facilities. 

Return addresses to our warehouses below: 

DEAR BAG SRLS 

Via Castellaccio 44, Rimini, RN, 47923, Italy 

You can always contact us for any return question at info@dearbagorganizer.com.